Email us

support@shoutflow.app for setup trouble, bugs, license and activation issues, refunds, or feature requests. We reply as fast as we can, usually within a couple of working days.

SPEEDS THINGS UPInclude your macOS version, your Mac's chip (Apple Silicon or Intel), the processing mode you're using (local or a BYOK provider), and, for license issues, the email you purchased with or your license key.

Quick answers

Recording hotkey doesn't respond

ShoutFlow needs Microphone and Accessibility permissions (System Settings → Privacy & Security). If the hotkey stops responding after an app update, toggle ShoutFlow off and on under Accessibility, or remove and re-add it once.

Local mode is unavailable

Fully-local processing (WhisperKit + MLX) requires an Apple Silicon Mac. On Intel Macs, use a bring-your-own-key cloud provider for both stages.

Models are downloading slowly

Local models download once, on first use, and are then cached on disk. Size depends on the model you pick. Smaller models download quickly and are noticeably faster on older machines.

Provider connection fails

Use the connection test in Settings. The most common causes are an expired or restricted API key, or a model name your provider has renamed. Keys are stored in your macOS Keychain; re-entering the key replaces the stored one.

Moving to a new Mac

Your license covers two Macs. Deactivate the old machine from within the app, or email us and we'll reset the activation slot.

Refunds

Within 14 days of purchase, refunds are no-questions-asked. See the refund policy.

Something else?

Check the FAQ for the common pre-purchase questions, or the blog for deeper dives into how ShoutFlow works.