Email us

support@shoutflow.ai for setup trouble, bugs, license and activation issues, refunds, or feature requests. We reply as fast as we can, usually within a couple of working days.

SPEEDS THINGS UPThe email template collects your purchase email, Stripe order/payment ID, the last four characters of your licence, app version, macOS version and Mac model. Never send a full licence key, provider API key, dictated audio or transcript.

Quick answers

Recording hotkey doesn't respond

ShoutFlow needs Microphone and Accessibility permissions (System Settings → Privacy & Security). If the hotkey stops responding after an app update, toggle ShoutFlow off and on under Accessibility, or remove and re-add it once.

Local mode is unavailable

Fully-local processing (WhisperKit + MLX) requires an Apple silicon Mac. Intel Macs are not currently supported.

Models are downloading slowly

Local models download once, on first use, and are then cached on disk. Size depends on the model you pick. Smaller models download quickly and are noticeably faster on older machines.

Provider connection fails

Use the connection test in Settings. The most common causes are an expired or restricted API key, or a model name your provider has renamed. Keys are stored in your macOS Keychain; re-entering the key replaces the stored one.

Moving to a new Mac

Each licence seat covers one Mac. Deactivate the old machine from within the app, or email us and we'll reset your activation.

Refunds

Within 14 days of purchase, refunds are no-questions-asked. See the refund policy.

Something else?

Check the FAQ for the common pre-purchase questions, or the Notes for deeper dives into how ShoutFlow works.