Email us

support@shoutflow.ai for setup trouble, bugs, license and activation issues, refunds, or feature requests. We reply as fast as we can, usually within a couple of working days.

SPEEDS THINGS UPThe email template collects your purchase email, Stripe order/payment ID, the last four characters of your licence, app version, macOS version and Mac model. Never send a full licence key, provider API key, dictated audio or transcript.

Quick answers

Recording hotkey doesn't respond

ShoutFlow needs Microphone and Accessibility permissions (System Settings → Privacy & Security). If the hotkey stops responding after an app update, toggle ShoutFlow off and on under Accessibility, or remove and re-add it once.

Local mode is unavailable

ShoutFlow requires an Apple silicon Mac (M1 or newer) for local and cloud processing. Intel Macs are not officially supported.

Models are downloading slowly

Local models download once, on first use, and are then cached on disk. Size depends on the model you pick. Smaller models download quickly and are noticeably faster on older machines.

Provider connection fails

Use the connection test in Settings. The most common causes are an expired or restricted API key, or a model name your provider has renamed. Keys are stored in your macOS Keychain; re-entering the key replaces the stored one.

Moving to a new Mac

Each licence seat covers one Mac. Deactivate the old machine from within the app, or email us and we'll reset your activation.

Using Insights

Open Settings → Insights. Choose 7, 14 or 30 days, then select Words, Speaking time or Dictations to change the chart. Hover over a bar or use the day menu to inspect a date. Select a provider's full header row to show or hide its details.

Will my existing history count?

Yes. On upgrade, ShoutFlow automatically imports counts and dates from up to 50 available saved transcriptions once. These contribute to words, dictations, streaks and milestones. History already covered by recorded usage is skipped to avoid double counting. Deleted transcriptions and older history that was not retained cannot be recovered.

Older history does not contain speaking duration, provider details or costs. Insights marks these as unavailable and includes only recorded timing in the time figures. The import runs on your Mac and does not copy transcript text into Insights.

Why are some provider costs missing?

Whisper-1 uses an estimate of US$0.006 per recorded minute. Cleanup shows provider-reported cost when available, or token counts when it is not. Partial costs are labelled “At least”. These figures are not an invoice; your provider bill is final.

How do streaks and milestones work?

A streak counts consecutive active calendar days and can end yesterday until you dictate today. Each milestone ring tracks your next 1,000 words. These panels use saved activity independently of the selected chart range. Insights retains up to 5,000 usage records, so totals may not represent all-time activity.

Refunds

Within 14 days of purchase, refunds are no-questions-asked. See the refund policy.

Something else?

Check the FAQ for the common pre-purchase questions, or the Notes for deeper dives into how ShoutFlow works.